Terms and Conditions

1. Order Confirmation:

   • When you place an order and confirm your purchase, you agree to Elara Coen's terms and conditions.

2. Product Shipment:

   • Products are checked and packed in a bubble mailer before shipment to prevent damages.
   • The team is not responsible for damages if the customer provides incorrect recipient details or shipping information.
   • Address changes are accepted via email before parcels are shipped.

3. International Shipping:

   • PhilPost is the international shipping courier used for this shop.
   • Team is not liable for lost packages; tracking is provided. You can track your parcels here (https://phlpost.gov.ph/tracking-delivery/)
   • Estimated Time of Arrival (ETA) is 30-40 working days, excluding customs processing time.
   • Additional fees from Customs are not handled by the team.
   • Remember to claim your parcel at your post office once it said so in the tracking info.

4. Returns & Exchanges:

   • The team accepts returns, exchanges, or refunds in specific situations.
   • Acceptable cases include incomplete orders, damage due to team negligence, or incorrect shipping information by the team.
   • Provide proof of purchase, pictures/videos of issues, and a full statement for requests. Strictly no video proof, no refund.
   • The team reserves the right to accept or deny requests at its discretion.

5. Unresolved Delivery:

   • Undelivered orders returned to the team will be reshipped after confirmation.
   • For orders not returned, contact the team for assistance.
   • Necessary information is required for issue resolution.

6. Contact Information:

   • Contact any of the social media provided here for questions and concerns about orders and shipping.

Thank you for your interest! We hope you enjoy your merch!
— Elara Coen